Business Support Officer

About Us

Connect2Kent provides a managed service across all sectors providing temporary, contract and interim opportunities into Kent County Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.

About the Role

Provide an administrative support service to managers and qualified Social Work staff to assist in the smooth running of the Reception and Safe Care Service's social work teams, taking an proactive role in relation to their day to day functioning.

What is the day-to-day of the role:

• Produce all types of work processing on behalf of the line manager and other staff and tracking responses.
• Act as the main point of contact for the unit, investigating complex queries and simple complaints, assessing the nature of calls/emails, referring them to the appropriate person without referral to the line manager where possible.
• Develop, maintain and monitor all office systems, including database and filing systems.
• Arrange and coordinate appointments and meetings on behalf of the line manager and other staff with unit.
• Arrange and coordinate appointments for the service users, including booking health appointments and interpreters.
• Administer personnel procedures on behalf of the line manager/team.
• Support managers and support staff with client care issues, including transport for clients, taking and recording referrals.

Required Skills and Qualification

• Officer administration experience
• Experience of drafting correspondence
• Experience of working with a social care environment
• Computer literacy
• Ability or organise and prioritise workload.
• Ability to take accurate notes and minutes.
• Commitment to equalities.

Benefits

• No weekend working. 37 hours per week.
• Monday - Friday 08:30-17:00

APPLY NOW!

Connect2Kent is a trading style of Commercial Services Kent LTD - A company wholly owned by Kent County Council. Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.