Home Ownership Administrator

Fixed Term Contract - 12 months

Full-Time

Are you looking to join a dynamic team where your administrative skills and customer focus will make a real difference? bpha is seeking a proactive and enthusiastic Home Administration Assistant to support our Home Ownership team. You'll play a vital role in delivering timely administrative support, ensuring smooth operations, and providing excellent service to our customers and colleagues.

This role is a hybrid working role, you are required to work two days at our head office in Bedford and three days working from home. You may also be required to work additional days in the office as and when your role and the business requires you to do so, living at a commutable distance to the office is essential.

As an Administration Assistant you will be:

• Providing direct administrative support to the Home Ownership team, including legal enquiries and data entry.
• Building and maintaining strong relationships with stakeholders and colleagues.
• Accurately managing transaction files, ensuring all customer data is recorded and stored in line with GDPR and company policies.
• Supporting the marketing and sales team as required.
• Promoting and embody the bpha brand and values, always seeking ways to improve the customer experience.
• Providing feedback on personal performance and contribute to team targets and objectives.
• Demonstrating flexibility by undertaking other duties as needed to meet the organisation's evolving needs.

What We're Looking for as an Administration Assistant:

Essential:

• Strong administrative skills, with confidence using MS Office, CRM, and telephony systems.
• Excellent team player, able to build relationships and support colleagues.
• Ability to thrive in a busy, fast-moving sales environment and prioritise workload effectively.
• Positive, 'can-do' attitude with a commitment to high performance and customer satisfaction.
• Flexible and adaptable approach to work.
• Good customer service skills, both written and verbal.
• Experience in a fast-paced administrative role.
• Experience using CRM databases.

Desirable:

• Experience in a customer-facing environment (e.g., developer, estate agent, housing association).
• Understanding of conveyancing, shared ownership, and the wider intermediate housing market.

Why Join Us?

At bpha, our values are at the heart of everything we do:

• We take responsibility: We do what we say and are accountable for our actions.
• We show empathy: We respect and listen to every colleague and customer.
• We are better together: We value diversity and achieve more as one team.
• We are ambitious: We strive for excellence and make a positive difference.

Employee Benefits

We believe in rewarding our team with more than just a paycheque. In addition to a wealth of other benefits and as part of our commitment to your wellbeing and development, we offer:

• Cycle to Work Scheme
• Retail Discounts
• 28 Days Annual Leave + Bank Holidays
• Professional Development Opportunities
• Private Health Care
• Employee Assistance Programme
• Generous Pension Scheme