Senior Customer Support Management Professional

Senior Customer Support Management Professional

Acorn by Synergie is working in partnership with Honeywell in Yeovil, Somerset and have opportunities for a Senior Customer Support Management Professional to work on a full-time basis starting as soon as possible.

Location: Yeovil (Hybrid: typically 3 days on-site, 2 remote; more on site during on boarding)

• Lead day-to-day customer relationship management, ensuring exceptional service delivery and satisfaction.
• Act as primary point of contact for escalations, supporting recovery plans, communication flow, and expectation management.
• Build strong working relationships with key customer partners, including Ontic, and strengthen trust across the programme.
• Operational & Supply Chain Interaction
• Drive internal supply chain engagement to support customer commitments, programme milestones, and on-time delivery targets.
• Liaise proactively with Honeywell Yeovil teams and cross-functional stakeholders to ensure alignment on priorities and risk mitigation.
• Support sourcing/procurement-related coordination as required.
• Process & Continuous Improvement
• Identify gaps in current customer support processes and recommend or implement improvements.
• Contribute to operational excellence initiatives across customer support, supply chain, and programme functions.
• Programme Leadership & Reporting
• Operate with minimal supervision in a semi-autonomous environment, taking ownership of outcomes and driving actions to closure.
• Support transformation project reporting, tracking, and governance activity.
• Provide timely and accurate updates to the Senior Project Manager and leadership teams.

• Degree in Business Administration, Supply Chain, Engineering, or a related field.
  Aerospace or industrial sector experience (preferred but not required).
  Background or exposure to procurement, supply chain, or sourcing (highly desirable).
  Strong decision making and problem-solving skills.
  High emotional intelligence and strong communication skills.
  Passion for exceptional customer service and continuous improvement.

• Pay 24- 30 per hour depending on experience

• Monday to Thursday (9:00-16:00)
  Friday (9:00-16:00)

• Standard 37 hour work week

Apply now to join as a Grinder in Yeovil, Somerset, or call Stacie at Acorn by Synergie for more information.

Acorn by Synergie acts as an employment business for the supply of temporary workers.