Contracts and Customer Support Administrator

A great opportunity has arisen for a highly organised and proactive Administrator with excellent Customer Service skills to join our client's friendly team initially on a temporary basis. There is an opportunity for a permanent position after a qualifying period.

About the Role

Reporting to the Project Manager and working closely with the sales and commercial teams, you will play a key role in coordinating contract projects, managing customer requirements, and acting as a vital link between customers, internal departments, and external partners.

This role is ideal for someone who thrives in a busy environment, enjoys problem-solving, and takes ownership of their customers and projects from order through to delivery and installation.

Key Responsibilities

Customer & Order Management

• Prepare and issue quotations for the designated Divisional Contract Director
• Process customer orders, including planning, scheduling, splitting, and releasing orders
• Act as the main point of contact for a set portfolio of UK and export customers
• Handle inbound and outbound customer calls and emails, recording all relevant details
• Resolve customer queries, delivery issues, damages, and after-sales requirements

Project Coordination

• Coordinate contract schedules, ensuring all orders are correctly processed and up to date
• Build delivery and installation plans site by site and put them into action
• Write clear installation briefs and liaise with installation teams throughout the project
• Monitor projects through to completion, obtaining end-of-day and end-of-project updates
• Act as the first point of contact for any delivery or installation issues

Logistics & Distribution

• Liaise with hauliers and the distribution team to ensure accurate delivery schedules
• Ensure delivery details, timings, splits, and contact information are correct and current
• Communicate delivery updates clearly to customers
• Work closely with the distribution team on a weekly basis to confirm upcoming schedules

Administrative & Team Support

• Provide administrative support to the commercial and sales teams
• Assist the designated Divisional Contract Director
• Arrange swatches and product literature for clients, including logging and follow-ups
• Liaise with internal stakeholders to ensure clear communication and customer satisfaction
• Cover export administration and other areas when required
• Attend customer meetings and site visits as needed

Key Skills

• Strong organisational and administrative skills
• Excellent communication skills, both written and verbal
• Confidence dealing with customers and internal departments
• Ability to manage multiple projects and deadlines
• Problem-solving mindset with strong attention to detail
• Experience in customer support, contracts, logistics, or project coordination (preferred)

Working Hours

• Monday-Friday 08.30-17.00 with a one hour unpaid lunch