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Sales Administrator

Posted: 15/01/26
Recruiter:Hales Group
Reference:3059740317
Type:Temporary
Salary:£15 Hourly
Location:Suffolk
Description: Sales Administrator
Near Bury St Edmunds
£15.30 per hour
Temporary
Full-time

Our client is searching for a Sales Administrator to join their welcoming team. The successful candidate will be responsible for receiving and processing customer orders, ensuring maximum Customer Service Level and Order Fulfilment Rate within a shared service centre environment. This includes verifying order details, fulfilling orders, tracking shipments, managing product returns, and resolving any order-related issues or complaints.

Main Duties:
  • Respond promptly and professionally to calls, emails, and live chats.
  • Receive and process orders and enquiries efficiently.
  • Support export processing and ensure compliance with relevant regulations.
  • Provide accurate information on products, pricing, availability, and delivery schedules.
  • Monitor stock levels, reorder supplies, and assist in managing on-site inventory while coordinating with departments to improve accuracy.
  • Track and prioritise orders, arrange deliveries (including country-specific shipping documentation), and raise invoices and credit notes.
  • Deliver after-sales support to customers.
  • Facilitate communication between product lines to support operational development.
  • Prepare quotations and confirm product availability.
  • Ensure all processes are followed accurately and information is complete.
  • Coordinate with external logistics providers to guarantee timely availability.
  • Share ideas for process improvement and assist with administrative processes across the organisation.
  • Stay up to date with product ranges and lines.


Key Requirements:
  • Previous experience in administration, particularly confident with processing
  • Strong customer service skills.
  • Excellent verbal and written communication and interpersonal abilities.
  • Ability to work collaboratively as part of a team and maintain a positive, proactive attitude.
  • Strong organisational and time management skills.
  • Initiative and ability to prioritise tasks effectively.
  • Confidence in selling products and services when required.
  • Competent computer skills, including proficiency with standard software packages.

If you are interested in this position, please contact Scarlett or Janine on (phone number removed) or apply with a current CV to (url removed)

Recruiting now

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