Office Administrator / Booking Agent

We are a well-established and growing plumbing company seeking a reliable and organised Office Administrator / Booking Agent to support the day-to-day running of the business. This is an office-based role and is ideal for someone who thrives in a fast-paced environment and enjoys working with customers and engineers.

Key Responsibilities:
- Managing the daily scheduling and allocation of jobs to engineers
- Booking appointments and updating the back-office job management system
- Communicating with customers via phone and email regarding bookings, updates, and reports
- Preparing and sending job reports, invoices, and related documentation
- Liaising with engineers to ensure jobs are completed efficiently and on time
- Handling general office administration duties to support business operations

Key Skills & Requirements:
- Previous administration or booking experience (plumbing, maintenance, or trade background preferred but not essential)
- Strong organisational and time-management skills
- Confident telephone manner and professional communication skills
- Ability to multitask and manage a busy workload
- Good IT skills and experience using office systems or booking software
- Reliable, proactive, and able to work independently

What We Offer:
- A stable, office-based role within a growing company
- Friendly and supportive working environment
- Training provided on internal systems and processes
- Competitive salary based on experience

Working Days: Monday - Friday