Service Administrator

Service Administrator Role

There is a Job opportunity within Aircon Group to work within the service department, the post is for a Service Co-ordinator in the department administration team. You will be involved in ensuring the day-to-day operational administration of the service department meets Aircon company standards and provide the best Air-conditioning and refrigeration support services to our customers.

Service Administrator day to day duties:

You will assist the Service Manager & Office Supervisor in ensuring the smooth running of the reactive response to emergency callouts from customers. Processing all related administration tasks to completion in line with current procedures.

This will involve day to day dealing with the customer reactive callouts received into Teesside Branch, prioritising callouts, logging into the service management applications following Aircon operational admin processes and co-ordination of works to engineers as required.

Service Administrator Hours & Salary:

• The hours of work are Tuesday - Friday 28hrs a week
• Annual salary Expectation £18,053.00.
• There is also a Bonus scheme in place £100.00 per month paid on reaching monthly targets, total bonus achievable annually £1200.00.
• There will be 23 days holiday entitlement for full time 37hrs or prorate for reduced hours + bank holidays

Below is Service Administrator job details outlined but not limited too as part of the role.

• Answer Telephone.
• Manage online and paper filing systems
• Develop and implement new administrative systems to improve processes.
• Assist in Co-Ordinating daily engineer service & maintenance work.
• Respond to customer enquiries.
• Create reports, monitor and input data into the company service management system to ensure processes, data and status are correct and up to date on engineer s work.
• Communication with Customers
• Create Risk Assessments and method statements using applications for engineers schedules work.

Service Administrator will need to have:

• excellent organizational and time-management skills
• Good knowledge of Microsoft Office Suite (Word, Excel) and other commonly used office packages.
• strong IT and typing skills.
• the ability to prioritise tasks and work under pressure.
• able to work as a team or as an individual when required.
• the ability to manage your workload to meet deadlines.
• excellent interpersonal, oral and written communication skills.
• attention to detail.
• flexibility and adaptability to changing workloads.
• a problem-solving approach to work.
• Good telephone manner.
• a familiarity with legislation in the areas of employment, equality and diversity and data protection - this is useful, but not essential.