Customer & Production Coordinator

Based: North Ayrshire

This role sits at the centre of customer activity and production planning, coordinating projects from initial enquiry through to order entry and delivery. You will act as the key link between customers, sales, supply chain and the production plant, ensuring clear communication and smooth delivery.

It is a varied role that suits someone who enjoys ownership, problem solving and being the main point of contact for both customers and internal teams. We are looking for someone who is organised, proactive, and enjoys working across teams.

The role

• Manage customer projects from request for quotation through to order set up
• Coordinate introduction of new products across internal teams
• Gather costs and specifications, prepare cost matrices and support approval process
• Ensure quotations are accurate, complete and issued within agreed timescales
• Clearly identify customer requirements and communicate these internally
• Provide commercial administration support across enquiries, offers and order processing
• Support price updates and revisions
• Prepare and maintain customer and internal reports
• Track sales performance against forecasts
• Coordinate samples and product information for customers
• Support stock inventory management including excess and obsolete stock reporting
• Assist finance team with credit control, liaising with customers to resolve issue
• Act as the main point of contact for existing and new customers
• Manage communication around production plans, lead times and delivery schedules with internal teams and customer
• Proactively resolve order related issues

Ideal candidate

• Experience in a customer focused role within a manufacturing &/or production environment
• Strong organisational skills with the ability to manage multiple priorities
• Confident communicator who builds effective working relationships
• Comfortable working with reports, data and product cost information
• Proactive, detail focused and solutions driven
• Able to work cross functionally