Automotive Bodyshop admin person

Must have experience working in an automotive Bodyshop.

This is a fast paced, varied role where you will be responsible for day-to-day tasks across all areas within the department whilst supporting customers with queries by phone, email and live chat.

Key Responsibilities:

• Email inbox monitoring.
• Dealing with incoming calls from drivers and other service users.
• Website access assistance.
• Daily Report formatting and issuing.
• Monitoring and responding to live chat questions.
• Processing payments and taking payments over the phone.
• Operation of Client software for vehicle management.
• Continuous process review and improvement.
• Provide departmental statistics for use by internal management.
• Ensure all correspondence is responded to in a timely manner.
• General administrative duties relating to specific client requirements.
• Escalating queries when required.

Essential & desirable skills:

• Competent with IT.
• auto flow or kerridge experience
• Confident on the phone and with email communication.
• Trustworthy and reliable.
• Organised and methodical.
• Able to use initiative and solve problems.
• Accurate when completing repetitive tasks.
• Happy to ask lots of questions whilst learning.
• Able to multitask and work between multiple systems.