Housing Administrator

An exciting opportunity has arisen to join Lucion Services, the leading national provider of trusted risk management solutions. We are seeking an organised and customer-focused Housing Administrator to support our asbestos surveying operations within the Operational & Technical Services department. This is a full-time, permanent role where we are offering a basic salary of between 26,000 - 28,000.

This role is central to the successful delivery of asbestos survey programmes, providing essential coordination between tenants, clients, and surveyors. You will play a key role in arranging access to residential properties, ensuring surveys are scheduled efficiently, accurately, and in line with client requirements.

Key Responsibilities

• Contacting tenants and residents to arrange access for asbestos surveys within their homes
• Coordinating and scheduling survey appointments for Lucion surveyors across multiple contracts
• Acting as the main point of contact for tenant and client appointment enquiries
• Managing surveyor diaries andmaintainingaccuratescheduling records
• Confirming appointments, issuing reminders, and managing rescheduling requests
• Liaising with clients, tenants, housing providers, and internal teams to ensure access requirements are met
• Updating client portals and third-party asbestos management systems with appointment and access data
• Supporting contract administration and ensuring service level agreements (SLAs) and key performance indicators (KPIs) are achieved
• Handling inbound calls and responding to email enquiries in a professional and customer-focused manner
• Providing general administrative support to the Operational & Technical Services team

Knowledge, Skills & Experience

• Educated to GCSE level or equivalent
• Excellent verbal and written communication skills
• Strong organisational, planning, and time management skills
• Confident and professional telephone manner
• Demonstrable customer service experience
• IT literate, with experience using scheduling systems, databases, or client portals desirable (full training provided)

Personal Attributes & Behaviours

• Works effectively as part of a team while using initiative when working independently
• Proactive, organised, and able to manage multiple tasks within deadlines
• Strong attention to detail and commitment to data accuracy
• Flexible and adaptable approach, including occasional out-of-hours working ifrequired
• Customer-focused with a professional and empathetic approach when dealing with tenants
• Willing to contribute ideas for continuous improvement

Development & Progression

• Opportunity to undertake industry-specific qualifications such as BOHS P402
• Potential to progress into additional technical, quality assurance, or operational responsibilities within Lucion Services