Customer Service Coordinator

Customer Service Coordinator

Exeter

Full time, Temp to Perm

Are you passionate about making a difference through excellent customer service?

gap personnel are recruiting for a Customer Service Coordinator for our client in Exeter, Devon.

What you ll be doing:

In this fast-paced role, you ll spend most of your day on the phone (around 80 calls a day) as the friendly first point of contact for service users, family members, and healthcare professionals. You ll help coordinate the delivery, installation, and collection of essential community healthcare equipment anything from walking frames to more complex beds and hoists.

Your daily responsibilities will include:
- Answering and managing incoming queries with care and professionalism
- Coordinating orders with our driver technicians
- Checking online orders for accuracy and processing them for invoicing
- Handling a range of general administrative tasks to keep everything running smoothly

What we re looking for:

• Experience in a busy, high-volume office environment
• Confident telephone-based customer service skills
• Strong attention to detail and accuracy
• Previous admin and diary management experience
• Competence with Microsoft Office and ability to pick up new systems quickly
• A professional and friendly communication style

Hours & Pay:

Pay: £25,396.80 per annum

Hours: Monday Friday, 40 hours per week including Saturdays on a Rota Basis

To Apply:

Click Apply or call (phone number removed).

Key skills; Office Administration, Customer Service, Microsoft, Order Processing, Complaints Handling.