Service and Sales Administrator

Are you an experineced Service and Sales Administrator looking for a new role? Enjoy variety in your work? Want to work for a reputable company based in Birmingham? If so, this could be the perfect role for you!

We are seeking a reliable and organised Service and Sales Administrator to join our client based in Birmingham. This role ensures smooth operational continuity by covering Service Coordinator and Project & Sales Administrator duties during leave periods. You will support van stock management, customer communications, and monitor operational performance through KPIs and SLAs.

Benefits:

• Salary up to 26,000
• Permanent role - full time
• Immediate start
• Free onsite parking

Key Responsibilities:

• Provide temporary cover for service, project, and sales administration tasks, including scheduling, documentation, and quote processing.
• Manage engineers' van stock: perform audits, ensure essential materials are available, and liaise with warehouse/purchasing teams.
• Act as first point of contact for customer inquiries during staff absences and follow up on ongoing service requests.
• Monitor KPIs and SLAs for service delivery, response times, and inventory levels, producing reports to support process improvement.
• Maintain accurate customer, contract, and inventory records in the company's ERP/CRM system.

Skills & Experience:

• Strong attention to detail and organisational skills.
• Experience with ERP or CRM systems
• Understanding of KPIs and SLAs, and ability to use data to support operational decisions.
• Inventory management or logistics experience desirable.
• Excellent customer service, communication, and teamwork skills.

If this sounds like you, please apply today!