Customer Relationship Administrator

If you want to do work that matters, and play your part in helping to save countless lives across the globe - then working at Crowcon could be the place for you.

We're dedicated to protecting people and the environment from gas hazards, providing single and multi-gas monitors for personal and large-scale infrastructure safety.

Function: Customer Service & Contact Center Operations

Job Type: Regular / Permanent

Role Type: Full time

Location: Abingdon, Oxfordshire

Help grow a safer, cleaner, healthier future for everyone, every day.

As a member of Customer Relationship Team, you will work closely with the Sales Team in building and maintaining relationships with customers and key personnel within customer accounts. You will be responsible for providing customer support and service to all customers, ensuring our customer customers receive excellence in all their dealings with Crowcon and any issues are managed through to resolution.

• Processing customer orders via email and phone, ensuring they are entered accurately on our ERP system and meeting KPI targets.
• Providing sales support to Customer Relationship Executives (CRE's).
• When required, support the CRE's in the creation of customer quotations and log as opportunities within the company's CRM database.
• Managing team mailboxes, assigning emails to the relevant team members.
• Providing excellent customer service support via phone and email.
• Providing resolutions to customer where necessary, within agreed timescales, recording all contact and outcomes in CRM.
• Understand and apply Export Control regulations and maintain an awareness of developments in regulations to ensure compliance.
• Updating the ERP and CRM systems as required to assist the smooth running of the department.
• Good communication skills in both writing and verbal form.
• Methodical approach to problem solving.
• Ability to navigate ERP and CRM systems effectively.
• Flexible attitude to work.
• Willingness to learn our products.

• You inspire with your passion and values.
• You are culturally sensitive.
• You are a collaborative team player.
• You are straightforward and have no interest in politics.
• You are curious and disrupt the status quo.

We believe working for us, should work for you, too. That's why we have a comprehensive range of company benefits and perks, to help enrich your working-life with us. Here are just some of them.

Your success is our success

We offer company shares so you can share in our achievements as we grow together.

Prepare for your life after work with the Crowcon pension scheme for all our employees

A career that grows with you

With plenty of opportunities to develop, we prioritise your growth in an environment built for progression

Time that works for you

Enjoy competitive holidays, including your birthday off and the option to buy more.

Wellbeing that goes further

From private healthcare (in applicable roles) to an EAP, Medicash, YuLife, and flexible, hybrid working - we support your health and work-life balance every step of the way.

Giving back and going greener

From our EV and Cycle to Work schemes to paid volunteering days and community initiatives, we encourage you to make a positive impact for people and the planet.

If this role isn't quite right for you, let our talent community know you're interested in future opportunities in your field.