Senior Repairs Administrator

It's an exciting time to come and join the Sepura team. We are on the lookout for a Repair Administrator to play a key role within the Repairs Team.

As the Repair Administrator, you will manage the process and handle incoming and outgoing devices returned by Sepura customers, delivering excellent customer service and ensuring the repair chain meets business objectives and SLA expectations.

• Administration of inbound and outbound devices for repair or secure disposal
• Supporting customers on day to day enquiries received by the repair centre
• Responsible for scheduling and delivery of the secure device disposal services offered by Sepura in line with agreed service levels and security requirements
• Support the management of Sepura repair services
• Monitoring and reporting on the throughput of the repair and disposal services
• Local administration of Sepura business systems used within the repairs team area
• Administration of external repair centre contracts

The role will involve some overseas and UK travel; the successful applicant must have a full, clean driving licence, own car, and a valid passport. Travel expenses will be paid.

UK Security Clearance (SC) and NPPV3 clearance will be required for the role.

• Higher level education (e.g., GNVQ, BTEC or A Levels)
• Excellent written and verbal communication skills, able to respond to customers over phone, Teams, email and in person
• Strong customer focus and background in working within B2B professional services, liaising with customers and partners
• Proficiency in Microsoft Excel and Word for reporting, scheduling and creating documentation
• Experience in working with a CRM and/or repair tracking systems to manage workflows and customer returns
• Demonstrable knowledge of practices and standards related to working within a technical, electronic product company
• High attention to detail and the ability to undertake data analysis skills to interpret reports, trends and inform operational decisions
• A process driven mindset to follow and improve service processes in delivering results for customer services
• A track record in meeting deadlines and managing multiple tasks through effective time management and prioritisation
• An ability to work cross functionally with internal teams and external partners

• ISO9001 (or similar) auditor accreditation
• Professional qualifications in process improvement (e.g., Six Sigma Yellow or Green belt)
• IPC certifications relevant to repair and maintenance of electronic equipment (e.g., IPC 610/7711/7721)

• ISO9001 (or similar) auditor accreditation
• Professional qualifications in process improvement (e.g., Six Sigma Yellow or Green belt)
• IPC certifications relevant to repair and maintenance of electronic equipment (e.g., IPC 610/7711/7721)

• Understanding of data protection and confidentiality, especially when handling customer and equipment information
• Technical knowledge to be able to collaborate with engineers and technicians
• Strong problem solving skills to identify and resolve service issues
• Experience with applying standards within a workplace environment (e.g., Health and Safety at work, ISO 9001, ISO 27001, ISO 14001, COSHH)
• Familiarity with delivery of training on processes, tools and/or technical training