Pulmonary Rehabilitation Administrator

An exciting opportunity has arisen for a part-time administrator to join the Croydon Respiratory Team (CRT), with a specific focus on supporting the Pulmonary Rehabilitation service.

The post holder will act as the first point of contact for all administrative matters related to patients undergoing pulmonary rehabilitation. This includes managing referrals, scheduling assessments and classes, maintaining accurate patient records, and ensuring timely communication with patients, carers, and the multidisciplinary team.

Working closely with physiotherapists, nurses, and other healthcare professionals, the administrator will play a key role in the smooth coordination of the patient pathway, helping to ensure that individuals with chronic respiratory conditions receive high-quality, timely, and person centred care.

The CRT is committed to providing our colleagues with a positive experience, assisting them in building fulfilling and rewarding careers. This role offers the opportunity to contribute meaningfully to a service that makes a real difference in patients' lives.

The post holder will be the first point of contact for all administrative matters relating to the Pulmonary Rehabilitation patient pathway, supporting patients from referral through to discharge. Working as an integral part of the multidisciplinary team, they will ensure the smooth coordination of appointments, assessments, and rehabilitation sessions, helping to deliver a seamless and patient centred experience.

The administrator will maintain accurate records, manage communications with patients and clinicians, and ensure that all aspects of the pathway are handled efficiently and professionally. By being accessible, customer focused, and knowledgeable, the post holder will contribute to high levels of satisfaction among both patients and staff. All duties will be carried out in line with established Standard Operating Procedures (SOPs), which provide a consistent framework and clear timescales to support the delivery of high quality care across the Trust.

Croydon Health Services provides integrated NHS services to care for people at home, in schools, and health clinics across the borough as well as at Croydon University Hospital and Purley War Memorial Hospital.

CUH provides more than 100 specialist services and is home to the borough's only Emergency Department and 24/7 maternity services, including a labour ward, midwifery led birth centre and the Crocus home birthing team.

Purley War Memorial Hospital (PWMH) in the south of the borough offers outpatient care, including diagnostic services, physiotherapy and ophthalmology services run by Moorfields Eye Hospital, alongside an onsite GP surgery.

Our experienced staff take care of people of all ages across the borough of Croydon.

We are a very close knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset.

• GCSE / O' level or equivalent, Grade C or higher in English and Maths
• Evidence of on going continuous personal development (CPD) and training
• NVQ Level 3 in Business Administration/Customer Care or equivalent experience

• Experience of using of IT and administrative systems
• Experience of customer service in a multi cultural environment
• Experience of prioritising own workload
• NHS experience
• Experience using EMIS

• Ability to successfully manage and resolve difficult situations
• Excellent organisational skills
• Ability to use own judgement to resolve problems
• Contributes to service improvement
• Makes a positive contribution to effective multi disciplinary team working

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£29,651 to £31,312 a yearper annum (pro rata) incl HCAS (Outer)