Inbound Sales & Customer Service Agent - Dutch Speaking

Inbound Sales & Customer Service Agent - Dutch Speaking
Location: Hybrid (training fully on-site in Canary Wharf, London)
Salary: 12.30 per hour + benefits
Commission: Uncapped, paid monthly (OTE approx. 5,000 per annum)
Hours: Full-time, 37.5 hours per week. Shifts between 8am-8pm Mon-Fri and 8am-5pm weekends (every other weekend required, with a weekday off in lieu).

Overview:
We are recruiting for a Dutch-speaking Inbound Sales & Customer Service Agent to join a fast-paced travel and leisure contact centre. This role focuses on handling inbound enquiries, understanding customer needs, and converting calls into bookings. It offers excellent progression opportunities into training, quality, social media and team management.

Key Responsibilities:
Handle incoming sales and service calls
Manage enquiries, amendments, cancellations and booking confirmations
Understand customer needs and generate sales opportunities
Upsell additional products, services and extended stays
Maintain accurate information within internal systems

What We're Looking For:
Fluent Dutch and strong English
Confident communicator with excellent customer service skills
Target-driven with the ability to influence sales
Resilient, proactive and able to multitask in a fast-paced environment
Previous customer service or sales experience is essential

Training & Benefits:
Full product, system, customer service and sales training provided. Benefits include life insurance, Perkbox, discounts, staff facilities, casual dress, progression pathways, holiday allowance, and various employee incentives.

INDCP