Housing Administrator

Title: Housing Administrator

Type: Temporary

Hours: Full Time (Monday Friday 35 hours per week)

Location: Inverness

Salary: £30,000 - £30,500

Summary:

Our client is looking to appoint an experienced Administrator, initially on a temporary basis for approximately 2 months. This is a full time role and the purpose is to deliver a high level of frontline administration and customer services in all aspects of housing operations.

Duties include:

• Process and administer a range of customer services activities to ensure the smooth and efficient delivery of excellent customer services.
• Provide cover/answer calls to provide advice and guidance to customers.
• Investigate and respond to complaints.
• Assist colleagues with the collation of performance data, statistics, and profiling reports.
• Support the organisations customer engagement objectives.
• Provide high quality advice and information, adhering to policies at all times.
• Take part in progress/performance reviews.
• Cooperate with other departments.
• Attend training courses and complete online training modules as required to meet the requirements of the post.
• Take responsibility for own personal development, seeking out opportunities to learn new skills.
• Undertake any other duties as requested by management.

Person Specification:

• Plan, prioritise and manage their time, workload and competing demands to exceed targets and meet deadlines.
• Work unsupervised and make decisions independently.
• Review work to ensure accuracy to a high standard.
• Work in partnership with peers and colleagues as part of an effective and efficient team.
• Possess a high standard of literacy and numeracy.
• Be self-motivated, have a confident, positive, and helpful outlook and be adaptive to change.
• Demonstrate excellent communication and interpersonal skills.
• Demonstrate a professional approach to ensure customers and colleagues are valued and their needs are responded to appropriately.
• Work in or have experience of working in administration in a customer focused environment.
• Experience of dealing with challenging situations with resilience, flexibility, and confidence in an appropriate manner.
• Previous experience and commitment to achieving successful performance results.
• Resolving customer queries at the first point of contact.
• High standard of computer literacy in Microsoft Word, Excel, and Outlook.
• Understand the requirements for the correct recording and control of client information.
• Ability to use and input and extract data accurately to and from housing information systems.
• Experience of the Housing sector is preferred but not essential.

JBRP1_UKTJ