Job Title: Temporary Customer Service Representative Location: Chapeltown, Sheffield Hours: Monday-Friday, 09:00-17:00 Salary: 27,000 per annum (pro-rata) Contract Type: Temporary Industry: Logistics
About the Role
We are seeking a proactive and customer-focused Temporary Customer Service Representative to join our busy Customer Services team within a leading logistics company. You will play a key role in supporting customers, managing enquiries, and ensuring efficient communication between internal teams and external clients.
Key Responsibilities
Respond to customer enquiries via phone, email, and online systems in a timely and professional manner.
Provide updates on deliveries, orders, and logistics queries.
Liaise with warehouse, transport, and operations teams to resolve issues.
Track and record customer interactions using internal systems.
Manage and escalate customer complaints where necessary.
Support colleagues with general administrative tasks.
Maintain high standards of customer care and service delivery.
Skills & Experience
Previous experience in a customer service role, ideally within logistics, supply chain, or a fast-paced environment.
Strong communication and interpersonal skills.
Excellent problem-solving abilities with a customer-first mindset.
Ability to work efficiently under pressure and manage multiple tasks.
Proficient in Microsoft Office and comfortable using digital systems.
Strong attention to detail and organisational skills.
What We Offer
Competitive annual salary of 27,000 (pro-rata for the temporary contract).
Full-time office-based hours, Monday to Friday.
Supportive team environment.
Opportunity to gain experience within a dynamic logistics organisation.
