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Customer Service Administrator

Posted: 10/12/25
Recruiter:Hales Group
Reference:3044562723
Type:Permanent
Salary:£27,000 Annual
Location:Suffolk
Description: Customer Service Administrator
Near Bury St Edmunds
£27,000
Permanent

On behalf of our client based near Bury St Edmunds, we are looking for an Customer Service Administrator to join a friendly and supportive team. This role is key to helping the sales department run smoothly by handling admin tasks, supporting customer relationships, and working closely with other departments. The ideal candidate will be organised, detail-focused, and confident communicating with others. Some travel may be required, so a UK driving licence and access to a vehicle is essential.

Main duties:
  • Help the sales team with day-to-day tasks from start to finish of the sales process
  • Create and manage quotes, orders, and contracts
  • Work with other teams to make sure customer orders are completed correctly and on time
  • Keep track of order progress and share updates with the team and customers
  • Support with preparing for meetings, presentations, and events
  • Be a first point of contact for customer questions and pass on more complex issues when needed
  • Build and maintain good relationships with customers through clear communication
  • Keep customer and sales records up to date in the CRM system
  • Help with sales reporting and finding ways to improve how things are done
  • Organise meetings, manage calendars, and arrange travel for the sales team
  • Keep sales documents organised and easy to access
  • Learn about the company's products and stay informed about the market
  • Support marketing tasks when needed

Key skills:
  • Previous experience within either an admin, sales support, or customer service role
  • Experience using CRM systems
  • Strong written and verbal communication skills
  • Good at staying organised and meeting deadlines
  • Able to solve problems and pay attention to detail
  • Confident using Microsoft Office (Word, Excel, Outlook, etc.)
  • Friendly and helpful attitude with a focus on customer service
  • Comfortable working as part of a team
  • Flexible and able to adapt to change
  • A qualification in business, marketing, or a related subject is a bonus but not essential

If you are interested in this role please apply with a current CV or contact the Bury St Edmunds office for more information.

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