Sales Support Administrator

Sales Support Administrator

26,000 - 28,000 per annum

Chelmsford, Essex

Monday-Friday, 8am-5pm

Key Responsibilities:

• Create and manage sales opportunities in support of Key Account Managers (KAMs)
• Prepare and send quotations to clients promptly and accurately
• Generate programming and engineer request tickets where required
• Liaise with the procurement team to adjust and confirm order details
• Respond to customer enquiries on behalf of KAMs/Senior KAM, especially when they are off-site or in meetings
• Assist with follow-ups and inquiry tickets for key account clients
• Arrange collections and deliveries as required
• Coordinate with the service team to ensure consistent and timely fulfilment of client requests
• Update projected close dates and maintain accurate CRM records
• Act as the first point of contact for general queries relating to key account clients
• Communicate with the engineering team regarding installations and site visits
• Manage trial and loan equipment, maintaining up-to-date records in tracking spreadsheets

General Sales Administration

• Respond to live chat enquiries and provide initial assistance
• Answer incoming phone calls and direct customer queries appropriately
• Process orders and ensure timely completion through internal systems
• Handle online orders, including the creation of company accounts, contacts, opportunities, and quotations
• Process Radio Links orders in a timely and accurate manner

People & Collaboration

• Maintain professional relationships with both internal and external stakeholders
• Collaborate with colleagues across departments to ensure a cohesive and efficient service experience

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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