Administrator

Are you passionate about delivering exceptional service and building strong client relationships? We are seeking a dedicated Client Support Administrator to join our client s team. This vital role ensures seamless communication between clients and internal teams, supporting day-to-day operations with professionalism and warmth.

About the Role:
Working closely with the Client Experience Manager, you will be the first point of contact for clients, managing correspondence, resolving queries, and supporting administrative functions that keep our client services running smoothly. Your efforts will contribute to maintaining high service standards and enhancing overall client satisfaction.

Key Responsibilities for the Client Support Administrator:

• Act as the initial contact for client inquiries via phone and email, providing prompt, professional, and solutions-focused responses after completing training.
• Support the management team in nurturing strong client relationships, ensuring all interactions reflect the company's high standards.
• Provide accurate information to clients, resolving complaints and queries in line with internal guidance and SOPs.
• Draft and manage client correspondence, including follow-up emails, query letters, and complaint responses.
• Track client issues and feedback using internal systems like Zendesk.
• Collaborate with internal departments to ensure efficient and accurate resolution of client matters.
• Maintain and update detailed records of all client communication and activity.
• Assist with client onboarding and conduct website demonstrations for new users.
• Contribute to process improvements within the Operations department to enhance efficiency and service quality.
• Provide general administrative and project support as needed, including report processing and expense management.

Skills/Experience required for the Client Support Administrator:

• Experience in a customer service or client-facing role, such as complaints, recruitment or scheduling, dealing with complex enquiries and investigations.
• Strong organisational and administrative skills with great attention to detail.
• Excellent communication skills, both written and verbal, with a professional and empathetic tone.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Experience with Zendesk or similar ticketing systems or working in an operations role in a hotel is a plus.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Positive, solutions-oriented mindset with a collaborative approach.
• Calm and professional under pressure, committed to delivering outstanding service.