Administrator

We are seeking a dedicated and enthusiastic to join our Client's team based in Administrator Bridgend. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and resolve issues will be crucial in ensuring customer satisfaction and loyalty. If you are passionate about helping others and possess strong interpersonal skills, we would love to hear from you.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information regarding products and services.
• Assist customers with order placements, modifications, and cancellations.
• Handle complaints and resolve issues in a professional manner.
• Perform data entry tasks to maintain accurate customer records.
• Collaborate with team members to improve service delivery.

Skills

• Proficiency in English is essential.
• Strong phone etiquette and communication skills.
• Ability to analyse customer needs and provide tailored solutions.
• Experience with data entry and maintaining accurate records.
• A proactive approach to upselling products while maintaining a focus on customer satisfaction.
• Excellent problem-solving skills with a keen attention to detail.

13.00 p/h

Monday to Friday 8am to 4:30pm

By applying you're giving consent for Recruitment Solutions Workforce Ltd, to contact you regarding this job and other vacancies we're recruiting for.

Recruitment Solutions Workforce Limited offers the services of an employment agency for permanent roles and an employment business for temporary roles.