Plant & Customer Support Co-ordinator

Location: Thurnscoe Business Park, Thurnscoe
Contract Type: Contract
Pay: Competitive hourly rate
Start Date: Immediate start available
Hybrid Working: Yes hybrid working offered after initial training

We are seeking a proactive and organised Customer Support Coordinator to join our Plant Team on a contract basis. This is an excellent opportunity for someone with strong coordination skills construction experience is ideal, but not essential.

As a Customer Support Coordinator, you ll support plant hire operations, manage requests from sites, coordinate breakdowns, and ensure suppliers and internal teams deliver within agreed timescales. The role requires excellent communication, attention to detail, and the ability to multitask in a fast-paced environment.

• Receive and process requests from site personnel via telephone, Oracle, and email.

• Arrange on-hires and off-hires for internal plant first, then external suppliers when needed.

• Log and manage plant breakdowns through the call management system.

• Follow up on breakdowns, on-hires, and off-hires to ensure SLA compliance.

• Raise accurate and timely purchase orders to meet customer requirements.

• Resolve invoice and order queries escalated by the Plant Team Leader.

• Recommend improvements to enhance efficiency within the department.

• Document issues relating to the plant hire desk and escalate where required.

• Build and maintain strong relationships with suppliers, customers, and internal teams.

• Complete general administrative duties for the Plant Team.

• Support recommendations on increasing or reducing the plant hire fleet.

• Take ownership of assigned tasks and meet agreed deadlines.

• Update the daily lost hire register for internal plant failures.

• Experience as a Customer Support Coordinator, hire desk administrator, scheduler, or similar role preferred.

• Construction or plant hire experience is ideal.

• Strong communication and organisational skills.

• Confident using IT systems (Oracle experience is an advantage).

• Ability to manage multiple requests and meet deadlines.

Company information

At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for new employment.

As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.