Internal Sales & Customer Service Advisor

Ad Brighouse - Up to £26k + Bonus

Join my client's dynamic Sales and Customer Service team as an Internal Sales & Customer Service Advisor! You ll be the first point of contact for our customers handling enquiries, processing orders efficiently, and ensuring every interaction exceeds expectations. You ll also take an active role in telesales, account management, and uncovering new business opportunities to help drive our success.

Key Responsibilities

• Handle incoming calls and customer enquiries in a professional and timely manner
• Process customer orders accurately and efficiently
• Monitor and follow up on deliveries to ensure customer satisfaction
• Provide information on product availability, pricing, and stock levels
• Build and maintain strong relationships with existing customers
• Promote and sell our full range of products via telephone and email
• Make proactive outbound calls to generate new business and support sales growth
• Research potential new customers for the external sales team using online tools
• Support the wider Sales Team with administrative tasks as needed

Skills & Experience

• Excellent communication and interpersonal skills
• Confident and professional telephone manner with a natural sales ability
• Strong customer focus and ability to adapt to different situations
• Experience using CRM systems and Microsoft Office (Word, Excel, Office 365)
• High attention to detail and strong organisational skills
• Ability to multitask and prioritise effectively in a fast-paced environment
• Previous experience in telesales, customer service, or account management (desirable)
• Good numeracy and literacy skills

What We Offer

• Full training and ongoing support within an experienced, supportive team
• Genuine opportunities for career development and progression
• Competitive salary package (dependent on experience)
• Friendly working environment with Monday Friday office hours

Interested?
If you re a motivated individual who enjoys building customer relationships and working as part of a supportive team, we d love to hear from you.