Sales Coordinator

We are recruiting a Sales Coordinator for our successful manufacturing client based in the Stirling area. This is a great opportunity to join a busy sales and logistics team supporting a wide customer base across the UK. The role suits someone who enjoys a fast pace, takes pride in accuracy and service, and can build strong working relationships across the business.

You will manage a portfolio of customer accounts and act as a key point of contact for orders, enquiries and updates. You'll process new orders, maintain pricing records, support logistics with delivery planning and handle any issues with a calm, solutions focused approach. The role also includes daily administration and month end reporting.

What you'll do

• Manage customer accounts and enter orders received by email or customer portals
• Check stock and volume availability and ensure orders are routed to the correct warehouse
• Maintain and update customer pricing information
• Handle customer queries and any issues, following through to full resolution
• Work with logistics to maximise loading schedules, match partial loads, book deliveries and update customers on any delays
• Liaise with hauliers when required to gather delivery updates
• Produce customer, product and general sales reports
• Work with the finance team on customer holds or proforma requests

What you need

• Previous experience in a similar role is preferred but recent graduates in a related subject will also be considered
• Strong communication skills with a polite, professional approach
• Confident IT skills including MS Office, CRM and ERP systems
• Able to manage tasks in good time and stay organised under pressure
• Comfortable working as part of a wider team and also able to use your own initiative