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Customer Service Administrator

Posted: 09/12/25
Recruiter:Pertemps Dudley Industrial
Reference:3043968181
Type:Temporary
Salary:£13 Hourly
Location:Dudley, West Midlands
Description: Role: Customer Service Administrator
Hourly Rate: 12.82ph
Hours of work: Monday to Thursday: 8am to 4.30pm, Friday: 7.30am to 1pm
Location: Dudley

Pertemps are recruiting for a highly organised, motivated, and experienced Customer Service Administrator to join our client in the Dudley Area. This is a fantastic opportunity to joining a leading manufacturer with the automotive industry, offering a long-term opportunity and stability for the right candidate. You will play a key role in supporting customer accounts, processing orders accurately, and ensuring communication between customers and internal departments.

Key Responsibilities:
  • Serve as the primary point of contact for customer enquiries, building strong and professional relationships.
  • Process customer orders, forecasts, schedule changes, and amendments with high accuracy.
  • Maintain customer data and documentation within ERP/CRM systems, ensuring records are up to date.
  • Monitor the progress of orders and work closely with production, planning, and logistics to meet delivery deadlines.
  • Support customer reviews by preparing reports, KPIs, and order/delivery updates.
  • Investigate and resolve issues relating to deliveries, quality concerns, returns, and documentation discrepancies.
  • Liaise with internal teams regarding changes to demand, stock levels, and customer requirements.
  • Raise and manage delivery notes, invoices, credit notes, and non-conformance reports.
  • Assist with general administrative duties, filing, and support required for audits and compliance.
  • Maintain a high standard of customer service, ensuring satisfaction and consistent service levels.

Successful candidates will have:
  • Proven experience within a customer service administration role (Essential)
  • Automotive industry experience (Essential) due to the fast-paced, schedule driven environment.
  • Confident using ERP and CRM systems with strong IT Literacy.
  • Excellent communication skills, both written and verbal.
  • Strong organisational skills with the ability to multitask and meet deadlines.
  • High attention to detail and accuracy when processing data.
  • Ability to work collaboratively with internal teams and handle pressure professionally.
  • Problem-solving mindset and a proactive approach to customer issues.

What we offer:
  • Weekly pay.
  • 37.5-hour working week with an early finish on Fridays.
  • Supportive working environment with full training provided.
  • Temp to Perm opportunity
  • Chance to develop your skills within a fast-paced automotive environment.

If you are looking for a new opportunity within a progressive company, please click 'Apply' below to be considered for this opportunity.

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