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Housing and Support Delivery Officer

Posted: 09/12/25
Recruiter:Hales Group
Reference:3043968167
Type:Contract
Salary:£24,803 Annual
Location:Diss, Norfolk
Description: Housing and Support Delivery Officer
Location: Diss, Norfolk
Contract: Fixed term contract until 31st March 2027
Salary: £24,803 per annum, increasing to £27,207 per annum from 1st January 2026
Hours: 9:00am to 5:00pm, Monday to Friday

Driving licence essential

We are seeking a dedicated Housing and Support Delivery Officer to join our client's team in Diss, Norfolk. This role is a practical and people focused role where you'll help individuals settle into and maintain secure accommodation.

Key Responsibilities:
  • Provide housing management and support in line with rules and best practice
  • Meet personal targets and agreed outcomes
  • Support customers with plans and sessions to help them keep their tenancy and access services
  • Promote Health & Safety and Safeguarding
  • Complete sign ups, visits, checks, and deal with issues quickly
  • Inspect properties, report repairs, and ensure compliance
  • Reduce empty homes and let properties promptly
  • Manage rent and service charges, and address anti-social behaviour
  • Handle legal casework, including court presentations
  • Write clear reports
  • Support the team and take part in the on call rota
Person Specification:
  • Experience delivering housing management services within a social housing setting
  • Proven success working with individuals with complex lifestyles
  • Strong understanding of holistic, person-led support
  • Excellent organisational skills and ability to prioritise workload
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams)
  • Full UK driving licence and access to own vehicle
  • Able to pass and maintain an Enhanced DBS check
  • Willingness to undertake professional development
Benefits:
  • 28 days plus 8 bank holidays, increasing to 30 days plus 8 bank holidays after two years of service.
  • 6% employer pension contribution (only 2% required from you)
  • Health Cash Plan claim back optical, dental, physio and other medical expenses for you and your family
  • Life assurance 3x annual salary
  • Flexible working with a Hub Home Roam approach to support work/life balance
For more information on this position, please contact Megan at the Diss office.

Recruiting now

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