Customer Service Administrator

Job Title: Customer Service Administrator

Location: Witney, Oxfordshire

Salary: Competitive

Job Type: Permanent, Part time - 25 hours per week.

We are advertising the role of Customer Service Administrator working closely with all teams across the business.

Objective of role:

We are looking for an administrator to help support the smooth running of the Customer Service team and provide general administration support within the business. Ultimately the objective of the role is to improve the customer service experience within the company, create engaged customers and facilitate company growth.

Primary Responsibilities:

• Administration of Meech Intranet (SharePoint) - Keeping the main intranet up to date. Adding new content where necessary and assisting with any issues users have.
• Assisting with the Admin of the CRM - Supporting Logistics Coordinator on any aspects the Meech CRM system.
• General administrative support - Administrative duties such as updating product manuals.
• Invoices - Working as part of the Meech CS team to prepare and organise all Meech Invoices.
• Customer Service Inbox - Working as part of the CS team to pick up and resolve incoming enquires to Meech.
• Filing and Archiving - Filing of all Meech Invoices and job packs and archiving of emails and message.
• Answering of phones - Picking up all incoming phone calls
• SCT Job Pack Scanning - General CS organisation
• Job pack checking and sign off - Where and when necessary
• Complaint logging in CRM - Recording of complaints in Company CRM.
• Meeting room bookings and refreshments (ad hoc for visitors) - General Admin
• Liaise effectively with personnel at the Meech head office and worldwide - Build cooperative working relationships and to facilitate and coordinate the fulfilment and servicing of Meech accounts.
• Customer Enquires - Help and assist with customers questions and enquires.
• Support and act as cover for other office personnel - Cover when needed for holiday or sickness, including Order processing and Customer technical support.
• Any other duties or responsibilities - That may reasonably be required from time to time.

Key Requirements:

• Based at Meech's UK head office in Witney, Oxfordshire.
• Part-time role, up to 25 hours per week, over 5 days.
• Experience of administration and working in a Customer Service department would be desirable.
• Experience of CRM, invoicing and dealing with enquiries
• Knowledge of Microsoft products including Word, Excel, Outlook
• Experience of Microsoft SharePoint would be advantageous.
• Good written English
• Good phone manner.

If you are interested in applying for this role, but don't believe you have all the key requirements above, please register your interest and talk to us about the opportunity.

Candidates with the experience or relevant job titles of Administrator, Customer Service, Office Assistant, General Assistant, Administrative Assistant, Office Support, Customer Support, Office Admin, may also be considered for this role.