Keyholding Administrator

Keyholding Administrator

We are looking for a highly organised and customer-focused Keyholding Administrator to join our bespoke client's keyholding division. This is a vital role at the heart of the daily operations, ensuring their customers receive a professional, secure, and seamless service.

You will provide administrative support, handle customer enquiries, coordinate bookings for the operations team, and ensure all processes are followed in line with industry regulations. This is an excellent opportunity for someone with strong communication skills, attention to detail, and a passion for delivering exceptional service.

Responsibilities:

• Manage customer enquiries via phone and email.
• Handle general administrative duties including updating accounts, setting up or closing accounts, archiving documents, and booking surveys.
• Scheduled bookings for operations and ensure all relevant information is provided.
• Liaise with Shift Managers, Key Guards, and other departments to support daily operations.
• Handle inbound customer leads and support sales conversions.
• Manage complaints professionally and efficiently.
• Ensure secure handling of customer keys.
• Support and invoice and accounting queries.

Requirements:

• Strong attention to detail, accuracy, and confidentiality
• Excellent verbal and written communication skills
• Confident dealing with customers at all levels
• Competent in administrative tasks and systems

This is a 12 Month FTC with the potential to go permanent offering the annual salary of 27k. The role is full-time Monday to Friday working 9am-5:30pm.

Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days please assume you have not been selected on this occasion.

Zoom Recruitment Services Ltd is a specialist agency supplying permanent, temporary and contractual staff within NHS, Commercial, Logistical, Industrial and Technical sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures.