Customer Service Team Leader

Are you a natural leader who thrives on inspiring others and driving success? Do you bring unstoppable energy, ambition, and a passion for achieving results? If that sounds like you, we've got an opportunity you won't want to miss!

JOB TITLE: Customer Service Team Leader

LOCATION: Bridgwater, Somerset

SALARY: Circa 32,000 dependant on experience

HOURS: Monday - Friday, 8:30am till 5:00pm

BENEFITS:

• 22 days annual leave plus Bank Holidays
• Free parking
• Cycle to Work scheme
• Company Pension (4% employer / 5% employee)
• Supportive and collaborative team
• Forward-thinking and rapidly growing business

We are seeking a well-organised and driven Team Leader who thrives on being a supportive, patient and successful leader to join a highly established and growing business in Bridgwater. As well as working alongside a busy Customer Service and Scheduling team, you will inspire the team of 4 to deliver exceptional results whilst maintaining a high level of customer service. You will lead by example, drive performance and support your team in achieving targets and building strong relationships with the technicians and customers.

Main Responsibilities:

• Empower Sales with quick, accurate info-literature, specs, certifications.
• Drive efficiency and proactive workflows across Customer Service & Scheduling.
• Partner with Operations to hit KPIs and SLAs while streamlining processes.
• Own shared inboxes-organised responsive, and under control.
• Resolve customer issues fast or escalate to the right contact.
• Process orders flawlessly via phone and email, following company standards.
• Manage internal workflows and customer SLAs with precision.
• Schedule smart-book reactive and planned work to the right tech, every time.
• Optimise technician days for maximum productivity and efficiency.
• Keep jobs on track-meet KPIs or escalate when needed.
• Collaborate with field teams to improve and simplify processes.
• Own the customer journey-from first contact to final resolution.

Key Skills:

• Prior experience leading and managing an effective team
• Strong interpersonal skills and ability to build relationships.
• Customer focus and commitment to delivering high-quality service.
• A quick learner who excels working in a fast-paced environment
• Can react quickly to queries/issues and respond appropriately.
• Excellent IT and communication skills.
• Effective planning and organising abilities.
• High level of accuracy.
• Ability to initiate process improvement changes.

If you're seeking an exciting new role for 2026 being part of an incredibly successful company then please don't delay in applying.

Next Steps:
Please apply online or send your CV to (url removed). Alternatively, you can call Nicole on (phone number removed).

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