Sales Administrator

KT & Coe are delighted to be working with a business based in Norwich

Main Purpose of the Role

To ensure the efficient and accurate administration of all sales-related processes in line with company standards. The role includes managing customer enquiries, maintaining accurate records, and delivering a level of service that consistently achieves complete customer satisfaction.

Key Responsibilities

Sales & Order Administration

• Create and maintain customer records and sales files within required timeframes.

• Issue preparation or service requests to relevant internal teams.

• Process sales invoices and relevant paperwork.

• Process and track finance or payment settlements.

• Monitor internal systems for updates, bulletins, or changes relevant to sales operations.

• Track and progress customer orders from initial placement to completion, keeping the sales team updated at each stage.

• Assist with reviewing and checking orders for accuracy.

• Download and process order confirmations, invoices, and related documents daily.

• Notify relevant teams of incoming stock, deliveries, or product arrivals.

• Process damage reports or claims where required.

• Handle stock transfers or allocation requests.

• Manage preparation requests for display, demonstration, or promotional stock.

• Assist with credit control or customer account queries.

• Enter costs, commissions, and bonuses into internal systems and process accordingly.

• Review sales profitability and flag discrepancies to managers.

• Ensure all promotional offers or bonuses are claimed and relevant documents are uploaded.

• Upload and file all documents into the correct digital systems.

• Update customer preferences in line with GDPR requirements.

• Maintain customer information in all internal and external databases.

• Ensure all orders and paperwork are completed and signed according to company procedures.

• Keep internal compliance systems up to date.

• Process purchase ledger invoices and allocate costs accurately

Housekeeping & Compliance

• Maintain clear, logical filing systems for easy access by all staff.

• Check, split, and file completed sales packs within required timeframes.

• Update internal teams on any customer or order changes.

• Provide daily updates to the Accounts department on any required payments or changes.

• Comply with all company Health & Safety policies and procedures.

• Undertake any additional related tasks as required by the business.