Administrator

Location: White Cty, W12 7DE
Hours: 8am 5pm
Pay: £16.22 per hour (Umbrella) or £12.21 per hour (PAYE)
Start: ASAP

We are seeking organised, proactive Administrators to join our team on a temp-to-perm basis. You will be responsible for supporting day-to-day operations, ensuring accurate record-keeping, coordinating with residents and contractors, and maintaining high standards of customer service.

Resident & Customer Service

• Act as the first point of contact for residents and leaseholders.

• Liaise with residents to arrange appointments, surveys, and contractor visits.

• Maintain honest and clear communication with tenants.

• Manage and resolve complaints, identifying the nature of issues and aiming to resolve them promptly to prevent escalation.

• Keep a full log of all complaints and ensure they are reported/resolved in line with company procedures.

• Check that service promises are being delivered and notify stakeholders of any tenant issues.

Operational & Compliance Administration

• Ensure all mandatory inspections are saved in the correct location for audit purposes.

• Ensure client meeting minutes are accurately filed and that all actions are completed.

• Maintain a complaints procedure and assist with disputes and damage claims.

• Arrange access for residents for surveys and subcontractor visits.

• Deal with access problems or issues as they arise.

Data & Reporting

• Review customer satisfaction surveys and raise findings at Contract Review Meetings.

• Review KPIs to identify patterns and trends and highlight them to Senior Management.

• Report recurring issues or trends

• Update IT systems, trackers, and site administration records as required.

• Update trackers following direction from the Contracts Manager.

Liaison & Coordination

• Coordinate with subcontractors, project managers, surveyors, clients, clerks of works, and other stakeholders to ensure works are carried out.

• Strong administrative background, ideally in a repairs, housing, construction, or operational environment.

• Excellent communication and customer service skills.

• Confident in handling complaints and resolving issues.
  
  Please apply today or call Leah Seber at Build Recruitment to discuss the role.