Service Administrator

Service Administrator
Location: Stoke on Trent ST4
Salary: £12.21
Hours: 35 Hours per week
Contract Type: Permanent

Are you an experienced Customer Service professional looking for a fast-paced and rewarding role? Our client is seeking a proactive Service Administrator to join their growing team. This is a fantastic opportunity for someone who thrives in a busy environment, enjoys problem-solving, and takes pride in delivering an exceptional customer experience.

The Role

As the Service Administrator you will be expected to complete the following duties:

• Answering customer queries and concerns relating to products and services
• Processing customer orders and handling daily transactions
• Resolving issues and managing customer complaints, ensuring accurate documentation and escalation where needed
• Completing customer service administration, including working with SAGE and internal CRM systems
• Liaising with third-party engineers and coordinating customer requirements
• Contributing to strategies that enhance the overall customer journey
• Providing a positive, proactive, and solutions-focused approach within the team and to all customers

About You

We are looking for a motivated, confident individual who brings:

• Previous experience in a customer service role (phone or email)
• Experience handling complaints (advantageous but not essential)
• Strong IT and data entry skills, including experience using SAGE and CRM systems
• Excellent verbal and written communication skills
• The ability to work under pressure during busy periods with minimal supervision

On Offer:

• 35 hour working week
• 25 days holiday + 8 bank holidays
• Free onsite parking

For more information regarding the above role call Amy or Nicola on (phone number removed) or forward your CV for consideration!

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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