Administrator - Community Nursing Team

Cornwall Partnership NHS Foundation Trust

The closing date is 16 December 2025

This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly, so only current employees of the following organisations can apply:

• Cornwall Foundation Trust
• Royal Cornwall Hospitals NHS Trust
• Cornwall and Isles of Scilly Integrated Care Board

If you do not currently work for one of these NHS organisations, your application will not be considered at this time.

We are seeking an enthusiastic and experienced administrator to join us in our friendly and proactive Community Nurse Team. The Administrator's primary function will be to support the Liskeard Looe Community Nursing Team along supporting the day to day running of the nurse's office. There will also be a requirement to work in the Callington office on a regular basis. The working pattern will include some weekend and bank holiday working.

The role will include the management of referrals from entry into the team through to discharge and interacting with patients, carers and other health and social care professionals. Also, inputting to a range of patient and staff electronic systems, monitoring of staff Lone Working and document management.

Support to the team will include manage appointments, inputting onto rosters, monitoring and maintaining registers and databases and ordering of stock and equipment. The ability to travel independently between offices and cover the service over 7 days on a rota system is required.

Proposed Interview Date: TBC

The successful applicant will be articulate and have a keen eye for detail. Ability to maintain patient and staff confidentiality is an essential aspect of this role.

• Managing referrals to the team via electronic systems and clinical record keeping systems
• Arranging meetings, preparing agenda, note taking and distributing papers
• Support clinical staff by liaising with patients, gathering information for clinical staff from MDT and using electronic systems to ensure safe and effective communication
• Assist with HR, Workforce and recruitment paperwork
• Act as first point of contact for telephone enquiries by patients, their relatives and carers, health and social care professionals, referrers and the general public.
• Answer telephone, deal with enquiries, direct as appropriate, maintain accurate messages and forward to relevant person/department
• Sorting and management of incoming mail and stock deliveries.

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability. We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff. We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Just over 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

For full information of the roles and responsibilities of this role, please see the attached job description and person specification.

• NVQ 3 Administration or equivalent experience
• Computer literate and competent in use of Microsoft office applications
• Good literacy and numeracy skills

• Excellent verbal and written communication skills
• Ability to prioritise own workload and work unsupervised
• Organisation skills and Accuracy

• Accurate typing and keyboard skills
• Previous experience in a healthcare office environment
• Knowledge of medical terminology
• Knowledge of CFT IT systems

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cornwall Partnership NHS Foundation Trust