Contract Support Administrator

Your new company
Join a leading facilities management provider known for delivering exceptional service across commercial environments. Based at a site in Southampton, this is a fantastic opportunity to become part of a collaborative and professional team that values initiative, customer focus, and continuous improvement.
Your new role
As a Contract Support Administrator, you'll be the first point of contact at reception, providing face-to-face support to internal employees and visitors. You'll play a key role in ensuring the smooth running of operations by managing helpdesk requests, scheduling planned maintenance (PPMs), raising and closing jobs on client systems (QFM and CBRE), and liaising with engineers and subcontractors.Your responsibilities will include:

• Managing job requests and updates via QFM systems
• Assigning tasks to engineers and ensuring SLA/KPI compliance
• Preparing billing documentation and submitting timesheets
• Supporting switchboard operations and handling email/teams communications
• Producing reports and maintaining accurate records
• Delivering outstanding customer service in a fast-paced, varied environment

• Strong administrative skills and attention to detail
• Experience in customer-facing roles (desirable)
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Excellent communication and organisational abilities
• A calm, professional manner and a willingness to learn
• GCSEs in Maths and English (minimum); higher qualifications are a bonus

• Competitive salary of £26,208
• Stable Monday-Friday working hours (8am-5pm)
• A supportive team environment with varied daily tasks
• Opportunity to gain experience in a respected FM company
• Potential for contract extension beyond initial maternity cover