Salesforce Administrator (8 month FTC)

Hi, we're Smoove, part of the PEXA Group.

Our vision is to simplify and revolutionise the home moving and ownership experience for everyone. We are on a mission to deliver products and services that remove the pain, frustration, uncertainty, friction and stress that the current process creates.

We are a leading provider of tech in the property sector - founded in 2003, our product focus has been our conveyancer two-sided marketplace, connecting consumers with a range of quality conveyancers to choose from at competitive prices via our easy-to-use tech platform. We are now building out our ecosystem so consumers can benefit from our services either via their Estate Agent or their Mortgage Broker, through smarter conveyancing platforms, making the home buying or selling process easier, quicker, safer and more transparent.

Great question! We pride ourselves on attracting, developing and retaining a diverse range of people in an equally diverse range of roles and specialisms - who together achieve outstanding results. Our transparent approach and open-door policy make Smoove a great place to work and as our business expands, we are looking for ambitious, talented people to join us.

Our Salesforce team is vital to our success and we're looking for a proactive Salesforce Administrator to play a key role in enhancing and maintaining our Salesforce environment. In this hands-on role, you'll collaborate within an agile team to deliver innovative functionality, resolve system issues, and contribute to continuous improvement initiatives.

You'll work closely with developers and stakeholders to recommend impactful solutions.

If you thrive in a fast-paced, collaborative environment and enjoy turning technical insights into business value - we'd love to hear from you.

• Solution design & continuous improvement: Seek out ways to configure and maintain the Salesforce platform to meet business requirements, proposing simple, scalable declarative solutions.
• Best-practice advisory: Make best-practice recommendations to help the organisation optimise Salesforce usage, aligned to platform limits and Flows-first patterns.
• BAU support & case management: Support Salesforce BAU: triage cases, fix bugs, troubleshoot issues, and communicate status/SLA to end users.
• User & access administration: Manage users, roles, profiles, permission sets/groups, queues, and data access; maintain SSO/MFA.
• Declarative configuration (Lightning): Create and maintain custom fields, objects, page layouts, Lightning App Builder pages, Dynamic Forms/Actions, validation rules, approval processes, and Flows (record-triggered/screen); follow naming/versioning standards.
• Data quality & stewardship: Define validation, duplicate & matching rules; govern picklists; perform safe bulk imports/updates via Data Loader/Workbench; support retention/archiving practices.
• Reporting & analytics: Develop and maintain reports, custom report types, dashboards, and row-level formulas; track adoption and data-quality KPIs for Sales & Service leaders.
• Release & environment support: Prepare change sets/Copado items, help manage sandboxes and test data, coordinate UAT and post/pre-release checks; escalate complex conflicts/rollbacks to the Lead Engineer.
• Integrations & third-party apps: Configure app settings, Named Credentials, and simple External Services; support end-to-end testing and monitoring; escalate API/design topics to the Lead Engineer.
• Platform health & monitoring: Monitor limits, login history, and Flow/automation errors; use Health Check; remediate issues and surface risks early.

Essential Skills & Experience

• Certification: ADM201. (One additional cert such as Platform App Builder, Advanced Admin, or Business Analyst is a plus.)
• Experience: 2+ years as a Salesforce Admin working in Lightning across Sales Cloud and Service Cloud
• Core platform fundamentals: Solid grasp of Salesforce data model & sharing, validation rules, and reporting.
• Strong troubleshooting and problem-solving skills.
• Ability to learn and implement new Salesforce features and AI capabilities to enhance business processes.
• Good understanding of data relationships and Salesforce data model.

Desirable Skills & Experience

• DevOps tooling: Copado, DevOps Centre, or Gearset; basic Git literacy (branches/PRs).
• Marketing Cloud exposure.
• Experience Cloud deeper knowledge (guest-user controls, advanced sharing).
• Security & compliance: Awareness of GDPR practices (retention, consent, DSARs).
• Skills in working with existing/new integration frameworks, mainly using declarative solutions for platform event integrations.

• Declarative-first mindset: Comfortable building and maintaining record-triggered and screen flows.
• Data tools: Proficient with Data Loader/Workbench and safe bulk changes.
• Ways of working: Familiar with agile delivery (Jira/Confluence), basic release processes, and collaborating in a small, fast-moving team.
• Communication: Clear written/verbal skills; confident supporting end users and running UAT walk-throughs.

£45,000 - £55,000 a year

Pro rata for 8 months

Sound like you?

We at Smoove are ready so if this role sounds like you, apply today.

To be conducted as part of post offer employment checks:

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at the UK GDPR compliance policy.

GDPR Compliance

Digital Completion UK Limited (trading name "PEXA"), Optima Legal Services Limited (trading name "Optima Legal") and Smoove Limited are all owned directly by DigCom UK Holdings Limited, which is a wholly owned subsidiary of PEXA Group Limited in Australia.

When we process your applicant personal data for recruitment purposes, we do so as a controller. If as part of the recruitment process, we share your personal data with another company within the PEXA Group, that company may process your personal data as either an independent controller or, in certain circumstances, a joint controller. By applying for this role, you consent to us processing your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and further information can be found in our privacy notice.