Service Support Administrator

Service Support Administrator
Pay Rate: £22-£25 per hour (Umbrella, inside IR35)
Start Date: ASAP
Hours: 8:30am - 4:30pm, Monday to Friday
Location: Aberdeen

We are seeking a highly organised Service Support Administrator to provide essential administrative and operational support to a busy Service department. This role is ideal for someone who thrives in a fast paced environment, has excellent attention to detail, and can support multiple business functions with professionalism.

• Carry out general administrative duties including document control, correspondence handling, and processing expenses.
• Arrange travel using the online booking system, ensuring cost effective and schedule appropriate options.
• Expedite component deliveries and raise/manage purchase orders based on engineer requirements.
• Coordinate visa applications and vaccination bookings for technicians before mobilization.
• Maintain emergency contact lists and ensure technicians' training remains up to date, arranging refresher courses when required.
• Compile and manage project documentation such as Dispatch Dossiers, MRBs, and O&M Manuals.
• Manage post, operate the telephone system, and organise conference room bookings.
• Uphold document control procedures, record keeping standards, and ensure timely client submissions.
• Support Health & Safety compliance, including risk assessments and procedural alignment.
• Process technician expenses via the online tool in line with company policies.
• Assist the Quality Assurance Manager with implementing administrative procedures.
• Support monthly invoicing processes.
• Help maintain and update training matrices.

• Strong proficiency in MS Word, Excel, Outlook, and Adobe Acrobat.
• Professional telephone manner with excellent communication skills.
• Experience with document control processes and compliance standards.
• Knowledge of PO processing and expense management platforms.
• Familiarity with H&S policies and risk assessment procedures.
• High level of integrity when handling sensitive or confidential information.
• Exceptional attention to detail and ability to meet deadlines.
• Previous experience in a similar administrative or service support role is highly desirable.

If you're an organised, proactive, and detail focused administrator looking for your next contract opportunity, we'd love to hear from you!