| Description: |
Select how often (in days) to receive an alert: As an Operations Support Administrator, you will report to the Operations Support Admin Supervisor and play a key role in supporting our Regional WesTrac branches and contracts. This position is focused on providing high-quality administrative and internal customer support with a focus on coordination of our regional WesTrac residential properties. You will be instrumental in ensuring smooth day-to-day operations and maintaining strong relationships with occupants, agents, contractors, and internal teams. Location: South Guildford, WA What you'll do: - Provide prompt and professional customer service to team member occupants, contractors, and internal stakeholders
- Manage property-related tasks such as utility payments, maintenance coordination, inspections, and lease documentation
- Respond to inquiries, resolve issues, and manage complaints with a solutions-focused approach
- Perform a range of general administrative duties including data entry, document management, and reporting
- Liaise with internal departments and external service providers to ensure timely service delivery
- Maintain accurate records and databases related to property and operational activities
- Support scheduling, calendar management, and operational logistics across multiple sites
- Identify and escalate operational challenges while contributing to process improvements
- Collaborate with team members to meet departmental goals and share best practices
Skills and Experience: - Experience in an administration or similar role. Previous administration of real estate or property management is an advantage.
- Advanced time management, planning and organisational skills with the ability to manage multiple priorities to meet objectives
- Professional level of computer literacy and data entry skills
- Excellent attention to detail with proven administrative skills
- Effective communication skills including active listening, asking appropriate questions, clarifying the issues, and expressing oneself clearly
- Excellent customer service skills with the ability to build and maintain successful working relationships
- Adaptability including the ability to perform efficiently in a diverse environment
- SAP experience will be highly advantageous
Our Benefits inclusive of but not limited to: - Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
- Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
- Culture & Career - Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
- Employee Referral Program- Opportunity to receive a referral bonus up to $5000 for applicable roles.
- Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity
Our Company & Commitment With over 4,500 employees, WesTrac is one of the world's largest authorised Cat equipment dealers, offering a wide range of mining and construction equipment and management solutions. At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.  |
