FTC Policy Servicing & Transactions Senior Administrator

Job Ref: LF40208

Join a high-performing operations team in this temporary position, providing policy servicing and administration support for unit-linked plans on a contract basis of 9 months. This role requires strong attention to detail and a client-focused approach, with responsibilities across servicing, KYC, and operational support.

• Processing a range of servicing requests including premium changes, holidays, surrenders, and switches.
• Handling client queries and correspondence across multiple channels.
• Performing due diligence reviews and video verification where needed.
• Assisting in maintaining and updating operational procedures and risk reporting.
• Supporting system and procedural testing within the operations function.
• Contributing to project work and ongoing process improvements.
• Ensuring compliance with AML, audit, and regulatory standards.
• Performing KYC reviews and updating client profiles during servicing events.

The ideal candidate will have previous experience in a customer service or financial administration environment, with working knowledge of AML requirements. Strong communication, organisational skills, and attention to detail are essential. Proficiency with Microsoft 365 and Adobe is preferred. GCSE English and Maths (or equivalent) are required.

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