Customer Service Administrator

Posted:	23/11/25
Recruiter:	Hays
Reference:	3032635764
Type:	Permanent
Salary:	£26,000 Annual +)
Location:	Richmond, Surrey
Description:	Customer Service Administrator job Richmond - product-based business - £26,000 plus bonus and commission Your new company A well-established player in the entertainment and manufacturing sector is quietly on the lookout for a talented Parts & Customer Service Administrator. With a strong reputation for innovation and a collaborative team culture, this organisation offers a dynamic environment where your skills will be valued and your growth supported. This role is a permanent position based in the heart of fashionable Richmond and is a permanent role based fully on-site, 5 days a week, Monday to Friday, with excellent opportunities for long-term development. Your new role This is a hands-on, multi-faceted role within a busy customer service department. You'll be the go-to person for managing orders, liaising with suppliers, and supporting both internal teams and external clients. From chasing delivery dates to resolving invoice queries, your day-to-day will be varied, fast-paced, and rewarding. Key responsibilities include: Handling inbound calls and emails Processing sales and purchase orders Sending updates and technical information to customers Managing pro forma invoices and chasing payments Coordinating with suppliers and engineers to ensure accurate parts ordering Generating reports and maintaining inventory records Advising on delivery schedules and resolving queries What you'll need to succeed This role suits someone who's naturally organised, thrives under pressure, and enjoys problem-solving. You'll be confident in communicating with customers and suppliers, and have a genuine passion for delivering excellent service. Ideal traits: Strong initiative and ability to work independently Excellent communication and relationship-building skills High attention to detail and organisational prowess Comfortable juggling multiple tasks in a busy environment Quick to learn new systems and technologies A flexible, solutions-focused mindset Experience using Excel and Outlook Based locally in the Richmond area! What you'll get in return In return for your contribution, you'll receive a competitive salary of £26,000 per annum, with the potential to earn large discretionary bonuses each year. This includes appreciation bonuses paid in both April and October, with the remaining amount linked to overall company performance. Additionally, you'll benefit from a commission scheme worth approximately £5,000 annually, based on revenue generated from the products you support with no selling required. Commission payments begin after a three-month probation period and are distributed monthly. The role is full-time, working Monday to Friday for 37.5 hours per week. Standard operational hours are 8:30am to 5:30pm, with the added flexibility of early finishes a few times a week. You'll enjoy 25 days of annual leave plus bank holidays, along with access to private medical insurance. The position is fully office-based, offering a structured environment with clear opportunities for progression and long-term career development.What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
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Customer Service Administrator

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