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Customer Service Executive

Posted: 19/11/25
Recruiter:Hays
Reference:3029602843
Type:Permanent
Salary:£27,000 - £30,000 Annual
Location:Stoke Poges, Buckinghamshire
Description: Customer Service Executive job - Financial Services - £27,000 - £30,000 with hybrid working - Stoke Poges

Your new company
Join a leading global organisation in financial services that values responsibility, excellence, and innovation. The company fosters a friendly, supportive culture and invests heavily in employee development and training. The organisation specialises in Asset Finance and Leasing within a global business with fantastic benefits based in Stoke Poges who are looking to hire a Customer Service Executive from a similar background within Financial Services. This role offers hybrid working with 2-3 days a week working from home.
Your new role

  • Effectively liaise with internal and external customers by telephone, letter and e-mail in response to queries.
  • Respond to all customer queries and requests in an accurate and timely manner.
  • Process transfer requests, financial amendments and refund requests on customer contracts within appropriate timescales.
  • Ensure Customer Records are kept up to date and accurate.
  • Proactively support other team members in the delivery of outstanding Customer Service, e.g. taking calls and sharing workloads during peak periods.
  • In conjunction with the Operations Team Leaders identify and follow-through process improvement initiatives that will improve the customer's experience and lead to business efficiencies.
  • Maximise revenue opportunities for SFS through identification and capture of sales leads, the collection of transfer / admin fees where appropriate and effectively deal with potential debt issues, resolving problems where possible to prevent arrears / bad debt.
  • Work to industry and regulatory guidelines and time frames.
    • Effectively and efficiently deal with switchboard calls for SFS ensuring that we deliver exceptional service and direct customers to the right person or department

    What you'll need to succeed
  • Proven track record in offering exceptional service to customers (internal and external) via telephone and in writing.
  • Experience in a Customer Services team preferably from a Financial Services background and / or a business to business environment.
  • Experience in using Microsoft Office packages.
  • Excellent Communication skills - both verbal and written.
  • Good Organisational and time management skills.
  • Knowledge of regulatory bodies which may include FOS, FCA and FLA desirable.
  • Experience in asset finance/leasing/Financial services


    • What you'll get in return
    • Competitive salary with quarterly performance-based bonus.
    • Flexible working hours and hybrid model (2-3 days in Stoke Poges office).
    • Generous pension plan with employer contributions up to 10%.
    • 26 days annual leave plus bank holidays, with option to buy or sell 5 extra days.
    • Private healthcare (free BUPA plan) and subsidised family cover.
    • £27,000 - £30,000 salary plus up to 20% bonus

    What you need to do now

    If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
    If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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