Customer Service Respresentative

Your new company
Hays are delighted to be partnering with a long-standing client in West Hull to support them in finding their next Customer Service Representative to join their team. This role is crucial to providing exceptional service to their global client base and is a great opportunity for you to develop a career in logistics.
Your new role
This role is fully office-based, working Monday to Friday with the earliest start time of 7.30am and latest finish time of 5.30pm.
In this fast-paced and varied role, you will be the first point of contact for customers, from request to completion of transport orders. You will liaise internally with the operations team to ensure timely and cost-efficient deliveries across multi-modal transport routes.
You will handle queries, create invoices, support with issues and support the wider team to identify continuous improvements.

What you'll need to succeed
Whilst experience of working within a logistics or transport background would be beneficial, full training will be given, and we would love to hear from candidates who:

• Are highly organised and can effectively prioritise own workload.
• Are a strong communicator - both written and verbal.
• Is driven to develop knowledge and skills within the logistics sector.
• Have a proven track record of delivering excellent customer service

• 25 days holiday + bank holidays
  
• Employee assistance programme
  
• Opportunities to develop a career within the logistics sector