Administrator

One of my local government clients is seeking a highly organised and reliable Administrator to provide essential administrative and compliance support to ensure the smooth running of the department. This role is key to helping Southern Housing meet its legal and regulatory obligations by supporting daily, weekly, and monthly operational tasks.

Key Responsibilities

• Provide a full range of administrative support to the team and wider department.

• Book appointments and coordinate with residents, contractors, and stakeholders.

• Raise jobs and process actions using systems including MRI and Proactis.

• Deliver meeting support including booking rooms, sending invitations, preparing agendas, taking minutes, and maintaining action logs.

• Support with HHSRS and Decent Homes queries, including arranging works and obtaining completion evidence.

• Monitor compliance inboxes and respond with accurate and timely information.

• Manage customer contact across phone, email, CRM and other channels.

• Process incoming data, certificates, warranty, and guarantee documents, ensuring they are correctly stored.

• Maintain accuracy of internal databases including Apex, True Compliance and Swordfish.

• Produce mail merges and support bulk communications when required.

• Support quality assurance processes and data checks.

• Liaise with the Service Charge Team to ensure leaseholder consultation compliance.

• Process new product installation packs and ensure correct distribution to stakeholders.

Requirements

• Strong administrative background, ideally within housing, property, compliance or related fields.

• Confident working with multiple IT systems and databases (MRI, Proactis, or similar).

• Excellent organisational and communication skills.

• Ability to manage competing deadlines and maintain high accuracy.

• Experience minute-taking and providing meeting support is beneficial.

• A proactive approach and strong attention to detail.

If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.