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Investigating Officer- Immediate start

Posted: 13/11/25
Recruiter:Hays
Reference:3026131486
Type:Temporary
Salary:£21 Hourly
Location:Belfast
Description: Investigating Officer, £20.72 per hour, Hybrid, Belfast City Centre, Immediate start

Your new company
This is an exciting opportunity to join a respected organisation that investigates complaints, systemic issues, and councillor conduct, making a positive difference to people and public services in Northern Ireland.
Your new role
As an Investigating Officer, you will work within a specialist teams - Maladministration,You will:

  • Investigate complaints and systemic issues impartially and in line with legislation
  • Analyse large volumes of sensitive information and prepare detailed reports
  • Communicate effectively with service users, public bodies, and stakeholders
  • Manage a complex caseload, meeting deadlines and performance targets
  • Make evidence-based recommendations to improve public services
    • This is a challenging and rewarding role where your work will directly influence service standards and outcomes for the public.
    What you'll need to succeed
    Educated to degree level (or equivalent) AND a minimum of 2 years' relevant work experience in collecting and analysing information to arrive at evidence based, written conclusions OR A minimum of 4 years' relevant work experience in collecting and analysing information to arrive at evidence based, written conclusions.AND
  • Strong analytical skills and the ability to use sound and balanced judgement to support well-reasoned and appropriate decisions
  • Identifying and interpreting relevant legislation, codes and guidance, regulation or procedural requirements
  • Excellent written communication skills with the ability to present and analyse evidence, and effectively communicate findings through letters and reports.
  • Excellent organisational and planning skills including the ability to manage a significant and complex caseload and meet tight timescales
  • Strong interpersonal skills including the ability to deal with robust challenge whilst showing appropriate empathy
  • Experience of carrying out challenging interviews to gather information

    • What you'll get in return
  • Hybrid working opportunities
  • Immediate start
  • Belfast City Centre office
  • 37 days holiday from day 1
  • £20.72 per hour

    • What you need to do now

    If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
    If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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