Customer Service Administrator

Your new company
Are you organised, proactive, and passionate about delivering exceptional customer service? My client is looking for a Customer Service Administrator to join their team and ensure continuity of care and support for our valued client base. This role is key to maintaining high standards of customer aftercare and supporting our engineering and service teams.

Your new role

• Act as the first point of contact for customers, providing excellent support and communication.
• Schedule engineers efficiently to meet SLA requirements.
• Log reactive calls and coordinate jobs throughout the day.
• Monitor engineer attendance and escalate issues promptly.
• Produce daily escalation reports and ensure follow-up calls are completed within 48 hours.
• Provide helpdesk cover during holidays and sickness.
• Attend meetings and training sessions as required.

• Strong organisational skills and ability to work independently.
• Excellent communication and negotiation skills.
• Proficiency in MS Office - Excel, Word and familiarity with CRM systems.
• Ability to prioritise tasks and work under pressure to meet deadlines.
• Flexible, dynamic, and adaptable with a can-do attitude.
• Experience in a customer care/helpdesk environment desirable
• Knowledge of scheduling engineers and handling purchase orders.
• Familiarity with CASH Mentor or similar CRM systems.