Customer Service Advisor

Customer Service Advisor - Be Part of a Bold Industry Transformation
Are you ready to help reshape the future of the building services industry?My client is pioneering a next-generation marketplace -driven by innovation, sustainability, and customer-first thinking. Backed by decades of industry expertise, they are building a platform that empowers businesses to operate smarter, faster, and greener.
What You'll Do:

• Deliver exceptional service by handling customer orders and enquiries with precision and care.
• Respond across multiple channels-calls, emails, live chat-ensuring every interaction exceeds expectations.
• Maintain accurate records and bookings, following procedures and safety standards.
• Collaborate with colleagues and seek guidance to grow your skills and performance.
• Represent the values with professionalism and courtesy in every customer interaction.

• A customer-focused problem solver with a passion for service.
• Experience in live chat or inbound call handling.
• Strong organisational skills and the ability to prioritise effectively.
• Clear, confident communication and a results-driven mindset.
• A team player who thrives in a collaborative environment.
• Commitment to high standards and achieving targets.
• Any experience of working in a Business to Business/B2B/Corporate client environment is an advantage.