Trainee Projects Administrator

Your new company
Hays are working in conjunction with a growing business based in Telford who are seeking a proactive and detail-oriented Project Support / Projects Trainee to join our Projects Department. This entry-level role is ideal for someone looking to grow within a dynamic, fast-paced environment while gaining hands-on experience in project coordination and customer engagement.
Your new role
In your role your responsibilities will include:

• Assist in creating and maintaining project documentation and folders in line with company procedures.
  
• Support internal production meetings and track follow-up actions.
  
• Communicate with customers regarding project requirements, including technical drawings, samples, and shipping details.
  
• Manage inbound production test samples and coordinate sample storage and distribution.
  
• Liaise with internal departments including Engineering, Production, and Service.
  
• Collaborate with Customer Experience teams to enhance service delivery.
  
• Escalate issues and complaints appropriately.
  
• Maintain strong customer relationships.
  
• Adhere to the company's Quality Management System (QMS) at all times.
  
• Perform additional duties within skill and competence range as required.
  

• Education to Level 3 (essential)
• Willingness to pursue Level 4 / HNC or equivalent (essential)
• Education to Level 4 (desirable but not essential)
• Experience working in an agile, fast-paced environment
• Proficiency in Microsoft Office applications
• Excellent verbal and written communication skills
• Ambitious and growth-oriented mindset