Customer Service Advisor

Your new company
A well-established organisation providing support committed to delivering excellent customer service.

Work pattern
On site, Monday to Friday, 35hrs a week.

Your new role

• Act as the first point of contact for queries via telephone, email, letter, or in person.
• Handle enquiries from clients and stakeholders.
• Ensure timely responses and resolve issues or escalate to management when necessary.
• Perform front-of-house and reception duties, including distributing post and managing parcel collections.
• Prepare written correspondence and process payments.
• Support financial administration tasks such as credit control, expense reconciliation, and banking.
• Update booking systems, reconcile invoices, and manage petty cash.

• Experience in customer service and administrative duties.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritise effectively.
• Competence in handling financial processes such as reconciliations and invoicing.
• Proficiency in Microsoft Office and booking systems.
• A proactive approach with attention to detail.
• Flexibility to support business needs during busy periods.