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Customer Service Advisor

Posted: 13/11/25
Recruiter:Hays
Reference:3026131307
Type:Permanent
Salary:Competitive Competitive
Location:Basildon, Essex
Description: Customer Service Advisor

Customer Service AdvisorBasildon Permanent £27,500 annually + Excellent Benefits
Your new company:A leading organisation with a strong presence across Essex is seeking a proactive and organised Customer Service Advisor to join their busy call centre team. This is an exciting opportunity to become part of a supportive environment where customer care and service excellence are at the heart of everything they do.
Key responsibilities include:

  • Managing bookings through the in-house scheduling system, allocating operatives and subcontractors to jobs
  • Keeping customers fully informed throughout the process and providing empathetic, professional support
  • Liaising with supervisors to ensure materials and equipment are ready ahead of appointments
  • Handling a variety of customer queries, from routine repair requests to more complex or sensitive issues
This is a fast-paced role where your ability to stay organised, prioritise effectively, and deliver excellent service will make a real difference.
What you'll need to succeed:
  • Previous experience in a call centre or customer service role, with a track record of delivering high-quality service
  • Strong administrative and organisational skills with excellent attention to detail
  • Confident communication skills, both verbal and written, with a professional telephone manner
  • Proficiency in Microsoft Office and CRM systems (experience with MSI is advantageous)
  • Ability to manage high call volumes and prioritise workload effectively
  • Experience in social housing, maintenance, or repairs is desirable but not essential.
This organisation offers a comprehensive benefits package designed to support your wellbeing and career development, including:
  • Discretionary annual bonus and profit share scheme
  • 26 days holiday plus bank holidays, with options to buy or sell leave
  • Enhanced pension plan
  • Life assurance & accident cover
  • Enhanced maternity & paternity pay
  • Volunteering days (2 paid per year)
  • Learning & development opportunities


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact your Hays consultant today for more information. #

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