Customer Service Advisor

Customer Service AdvisorBasildon Permanent £27,500 annually + Excellent Benefits
Your new company:A leading organisation with a strong presence across Essex is seeking a proactive and organised Customer Service Advisor to join their busy call centre team. This is an exciting opportunity to become part of a supportive environment where customer care and service excellence are at the heart of everything they do.
Key responsibilities include:

• Managing bookings through the in-house scheduling system, allocating operatives and subcontractors to jobs
• Keeping customers fully informed throughout the process and providing empathetic, professional support
• Liaising with supervisors to ensure materials and equipment are ready ahead of appointments
• Handling a variety of customer queries, from routine repair requests to more complex or sensitive issues

• Previous experience in a call centre or customer service role, with a track record of delivering high-quality service
• Strong administrative and organisational skills with excellent attention to detail
• Confident communication skills, both verbal and written, with a professional telephone manner
• Proficiency in Microsoft Office and CRM systems (experience with MSI is advantageous)
• Ability to manage high call volumes and prioritise workload effectively
• Experience in social housing, maintenance, or repairs is desirable but not essential.

• Discretionary annual bonus and profit share scheme
• 26 days holiday plus bank holidays, with options to buy or sell leave
• Enhanced pension plan
• Life assurance & accident cover
• Enhanced maternity & paternity pay
• Volunteering days (2 paid per year)
• Learning & development opportunities