Administration Team Leader

Your new companyOur client is a market leader in the automotive finance sector, renowned for delivering high-quality contract administration and vehicle funding solutions to a nationwide customer base. Due to internal growth and evolving business needs, a new opportunity has arisen for a dynamic and experienced Administration Team Leader.
Your new roleAs Administration Team Leader, you'll be responsible for managing a team that handles contract activation, in-life support, and end-of-contract processes. Working closely with internal departments and external stakeholders, you'll ensure service delivery is efficient, accurate, and customer-focused. This is a leadership role where you'll oversee daily operations, delegate workloads, monitor KPIs, and support team development. You'll also act as a key point of contact for escalated queries and drive continuous improvement across the team.
What you'll need to succeedYou'll be a confident and proactive leader with a background in contact centre, customer care, or service administration. You'll bring strong communication skills, a collaborative mindset, and the ability to manage performance in a fast-paced environment.Key skills and experience:

• Proven experience leading customer service or contact centre teams
• Strong organisational and planning skills
• Ability to manage KPIs and drive team performance
• Excellent communication and stakeholder management
• A hands-on approach to problem-solving and team support